A Culture of PRIDE
Every employee at Hayward Area Memorial Hospital and Water’s Edge takes PRIDE in excellent service. Service standards show our commitment to excellence, quality care and safety. The standards have been developed by our peers and are a way of working to achieve our mission, vision and values. By submitting a completed application you are agreeing to follow the PRIDE Service Standards.
Personal Responsibility In Delivering Excellence
Personally we must demonstrate service excellence through our appearance, demeanor and attitude. We must be approachable, kind and display compassion and empathy when communicating with customers. We should aspire to have positive interactions with our co-workers.
Being a responsible staff member requires a focus on safety, teamwork and integrity. We must maintain privacy and confidentiality. We have an obligation to our customers and co-workers to be competent, accountable and flexible.
It is important that each staff member represents a positive image not only in our facility, but also in our community. As an employee you are an ambassador for the facility, and your actions shape the community’s perception.
Delivering quality health care requires being attentive and providing the customer with the appropriate resources, services, and education in order to be successful. The ability to communicate effectively and express gratitude to a diverse group of customers is very important.
It’s up to each employee to practice excellence in service, quality and professionalism each day. Lead by example, showing insight and dedication to your work. Serve as a mentor, encouraging those around you to strive for excellence.
The complete PRIDE Service Standards Policy, which is signed by all employees can be read here.
A Great Place to Work
Hayward Area Memorial Hospital and Water’s Edge offers staff members great benefits, a beautiful environment and the satisfaction of knowing the things they do help bring health and well-being to friends, relatives and visitors to the area. We are an equal opportunity employer and invite you to explore our career opportunities.
HAMH offers eligible employees a paid time off (PTO) and extended illness (EIB) program, health, dental and long term disability, life insurance, pension and educational assistance. An employee Health & Well-Being program is also available to all employees.