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Patient & Family Advisory Council

Working Together to Help Improve the Care We Provide

The Patient & Family Advisory Council (PFAC) brings together community representatives to discuss and give feedback on issues of importance to patients, residents and tenants of Hayward Area Memorial Hospital & Water’s Edge. The PFAC will act as an advisory resource council to enhance our ability to deliver the highest level of safe, quality healthcare.

By becoming a PFAC member, you can help improve HAMHWE’s services and make a difference in the lives of other patients and their families. Council members are asked to serve a two year term. Meetings are held quarterly, or more frequently as needed, on the evening of a day determined by the group. We prefer that you attend all meetings but understand that there will be times that this is not possible.

Are You Interested in Becoming A Member of the PFAC?

An advisor is someone who wants to improve the quality of care our hospital provides and is willing to give feedback based on their own experiences as a patient or family member. They helps us improve how we care for patients, residents and tenants and work with the organization on short or long term projects. Advisors are volunteers who commit to 1-4 hours per month. You do not need any special qualifications, we will provide you with any training you may need.

To Apply:

Complete the application below. If you prefer to mail application see the right side of the page.

Patient & Family Advisory Council Application

Patient & Family Advisory Council Application

  • Work productively, respectfully and collaboratively with council members whose background, experience and style may be different from your own • Speak candidly in a group setting and share insights and experiences • Be willing to listen to differing views • Show interest in more than one issue or agenda • Encourage all council members to share ideas and viewpoints • Be innovative in problem solving • Be dedicated to making positive improvements to the patient and family experience • Be willing to devote at least two hours each quarter to the PFAC • Be at least 18 years old and have a valid email address • Complete training and orientation • Maintain confidentiality within and outside council meetings • Be accountable to those whom you represent • Reach out broadly and listen to other patients, families, health-care providers and community members • Be committed to improving care for all patients and family members

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