The Patient & Family Advisory Council (PFAC) of Hayward Area Memorial Hospital & Water’s Edge (HAMHWE) is a new initiative. It is being formed as a way to discuss and review issues surrounding the quality of care provided in the hospital and in Water’s Edge.
“The goal of the PFAC is to partner with community members to improve the quality of care and services we provide and to improve the overall patient, resident, tenant and family experience,” said Laura Hammerel, RN – Quality Improvement Manager. “We want to use the constructive input that our community provides to help future patients, residents and tenants experience even higher levels of satisfaction.”
The PFAC will be comprised of community representatives. HAMHWE are currently looking for community members to create the inaugural council. Members will be selected through an application and interview process.
Anyone who has been a patient or family member of a patient, resident or tenant who has received care from Hayward Area Memorial Hospital & Water’s Edge in the last two years can apply.
Community members who are willing to speak about their experience in an honest and constructive manner, for the purpose of improving how healthcare is delivered are encouraged to apply. HAMHWE are hoping to receive constructive ideas from a diverse group of council members to represent the population of the Hayward Area.
Council members will be asked to commit to two years of service which includes attendance at quarterly meetings. The meetings will be held evenings, at the hospital and typically be one-two hours in length.
An online application to apply to be a member of the council is available at https://haywardmemorialhospital.com/join-our-team/patient-family-advisory-council/
All applicants will be interviewed and 10 members will be selected before the end of the year. Due to continuing COVID-19 restrictions, the start date is dependent on having a safe meeting environment.
If you have any questions about the Patient Family Advisory Council please contact Laura Hammerel at 715-934-4819.