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Each time a patient receives services at Hayward Area Memorial Hospital, a separate account is created. If the patient is receiving monthly ongoing services, a monthly account is created. It is possible to have several accounts open at the same time, for which separate statements will be received. Statements may reflect accounts billed to health plans that are not yet resolved, or balances that you may owe.
Hayward Area Memorial Hospital accepts cash, check, money order, or credit card (MasterCard, Visa, Discover and AMEX). We provide insurance billing and follow-up services for patients who assign third party benefits to the hospital. After the insurance carrier has processed the claim, or if the patient does not have insurance, the remaining balance becomes classified as “self pay.” To assist in financing this balance, the following options are available:
- Balance of account to be paid in full in thirty (30) days.
- Interest Free Financing – Special arrangements can be made through Patient Financial Services. You will be required to make minimum monthly payments of 10% of the initial self-pay balance or $25 per month, whichever is greater unless previously agreed upon.
- Financial Assistance is designed to help patients who are financially unable to pay for health care services. Program eligibility is determined by measuring family income against the current poverty guidelines and established by the Department of Health and Human Services.
- Application to the program is a prerequisite and is made available to the patient at any time. All patients will be given the opportunity to apply for financial assistance at the time of admission and again if they have not applied when the billing is mailed.
The Billing and Collections policy of Hayward Area Memorial Hospital and Water’s Edge and its employed medical partners (collectively “HAMH”), together with the Financial Assistance Policy (FAP) establishes that actions may be taken in the event of nonpayment for medical care provided by HAMH, including but not limited to extraordinary collection actions.
The guiding principles behind this policy are to treat all patients and individual(s) responsible equally with dignity and respect and to ensure appropriate billing and collection procedures are uniformly followed and to ensure that reasonable efforts are made to determine whether the individual(s) responsible for payment of all or a portion of a patient account is eligible for assistance under the Financial Assistance Policy.
Click HAMH Billing and Collection Policy to view the entire policy. You may also request a free copy from the front desk of the hospital.
Our Patient Financial Services Team is ready to assist you with any billing questions or credit and collections inquiries you may have. They are available Monday-Friday from 8:00 am-4:30 pm. Please call, 715-934-4267