Emergency Services & Urgent Care
The Emergency Department strives to provide prompt and professional care when you need immediate medical attention. It is open 24 hours every day and is staffed by physicians experienced in treating seriously ill and injured patients. Our emergency nurses are specially trained in emergency care and are certified in Advanced Cardiac Life Support and Trauma Nursing.
Upon your arrival at the emergency department, a registered nurse will evaluate your condition, check your vital signs, and ask about your health history. This process is called “triage,” which means “to sort by priority.” It ensures that the most seriously ill and injured patients are seen first.
Urgent Care Expands Hours!
Hayward Area Memorial Hospital’s Urgent Care Clinic sees patients Monday-Friday from Noon-10 PM and from 10 AM to 10 PM Saturday and Sunday.
HAMH identified access to health care as a community need in both the 2015 and 2012 Community Health Needs Assessment Surveys. In the 2015 survey, respondents were specifically asked, “What would improve our community’s access to health care?” The top response was Urgent Care at 49%, followed by adding more specialists and primary care providers.
Providing Urgent Care Services creates many benefits for our community including:
- providing an option for the appropriate level of care during times the primary care clinics are not open
- improving patient access to care when the primary care clinics do not have available appointments
- offering a lower cost alternative to care than the higher cost of care associated with an emergency room visit
- decreasing the need to travel to other urgent care services, the next closest hospital providing urgent care is over 50 miles away
- reducing wait times for patients with minor illnesses and injuries by providing treatment in Urgent Care
Know the Difference!
All patients seeking emergency or urgent treatment will be triaged by a Registered Nurse. The nurse will determine if the patient will be treated in the Emergency Room or Urgent Care based on very specific criteria. It is anticipated that approximately 25% of the current Emergency Room volume will be treated in Urgent Care. A Nurse Practitioner and a Medical Assistant will care for the Urgent Care patients with Radiology and Lab providing services as needed.