Water’s Edge Care Center Recognized for Outstanding Resident Satisfaction

wecustomerserviceaward9-9-16Water’s Edge Care Center recently received the Excellence in Action award from My InnerView by National Research Corporation. This honor, exclusively recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My InnerView product database. The database is the largest source of long term care and senior living satisfaction metrics in the nation.

Water’s Edge Care Center received the award for having a superior commitment to skilled nursing customer satisfaction.

“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience”, said Rich Kortum, Director of Strategic Partnerships at NRC.  “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”

To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received at least a 30 percent response rate. Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” in terms of the percentage of customer or employee respondents rating the facility as “excellent.” Water’s Edge was one of only eight organizations in Wisconsin receiving the award.

“We are extremely honored that our residents and their families have rated us as excellent,” said Heather Sheehan, Vice President of Senior Services at Water’s Edge. “We constantly strive to provide exceptional care and always focus on the individual resident. Receiving such an honor acknowledges that we are providing our seniors with a place they are happy to call home.”

For more information about Water’s Edge, contact Water’s Edge Senior Living at 715-934-4300.

About National Research Corporation

For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities.

For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.